Certified-Business-Analyst Exam Question 51
During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?
Certified-Business-Analyst Exam Question 52
Which users will be able to reset a Single Sign-On User Password?
Certified-Business-Analyst Exam Question 53
The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?
Which type of document should the BA create to achieve the objective?
Certified-Business-Analyst Exam Question 54
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
Which document should the BA create?
Certified-Business-Analyst Exam Question 55
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?
In which scenario should he business analyst recommend Kanban?
