Certified-Business-Analyst Exam Question 81
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?
What should the BA do next?
Certified-Business-Analyst Exam Question 82
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?
Certified-Business-Analyst Exam Question 83
Which users will be able to reset a Single Sign-On user Password?
Certified-Business-Analyst Exam Question 84
A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?
Which issue should concern the BA most?
Certified-Business-Analyst Exam Question 85
The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.
How should the BA respond to the feedback effectively?
How should the BA respond to the feedback effectively?
