Certified-Business-Analyst Exam Question 221

After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?
  • Certified-Business-Analyst Exam Question 222

    A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
    Which level of detail should the BA use for the process map and why?
  • Certified-Business-Analyst Exam Question 223

    Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
    Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?
  • Certified-Business-Analyst Exam Question 224

    Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"
  • Certified-Business-Analyst Exam Question 225

    Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
    What should the BA do to meet the requirement?