Certified-Business-Analyst Exam Question 261

The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?
  • Certified-Business-Analyst Exam Question 262

    The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
    What should the BA do when responding to the new employee's input?
  • Certified-Business-Analyst Exam Question 263

    Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
  • Certified-Business-Analyst Exam Question 264

    A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
    Which step should the BA include e in the business flowchart?
  • Certified-Business-Analyst Exam Question 265

    One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
    The IT team writes a functional requirement:
    * Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
    Which user story should the business analyst write to describe the functional requirement?