Certified-Business-Analyst Exam Question 66

Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?
  • Certified-Business-Analyst Exam Question 67

    A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
    How should the BA approach the project?
  • Certified-Business-Analyst Exam Question 68

    A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
    What should the BA confirm about the user stories when completing this review?
  • Certified-Business-Analyst Exam Question 69

    A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
    What should the BA confirm about the user stories when completing this review?
  • Certified-Business-Analyst Exam Question 70

    The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won. After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
    What should the BA use to keep track of changes to the process documents?