A university wants to improve student retention by developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. What should a consultant recommend to meet this requirement?
Correct Answer: A
Experience Cloud is a solution that the consultant can recommend to meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. Experience Cloud is a product that allows users to create and manage digital experiences for customers, partners, or employees on any device or channel. Experience Cloud can help the university improve student retention by creating a student community that provides features such as forums, articles, chat, groups, events, or surveys. Pardot Engagement Studio, Interaction Studio, and Einstein Bots are not solutions that can meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. Reference: https://www.salesforce.com/products/experience-cloud/overview/ https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_introduction
ED-Con-101 Exam Question 22
A system admin plans to load data into Salesforce in the following order. Team, Course, Course offering, and Account. What should the consultant discuss with the system admin?
Correct Answer: C
There is a risk of lookup data skew when loading data into Salesforce in the order of Team, Course, Course Offering, and Account, because the Team object has a lookup relationship to the Account object, and many Team records may reference the same Account record. This can cause performance issues when querying or updating the data. Account is not a required field for Team, and there is no risk of account data skew, which occurs when a single user owns a large number of Account records. Reference: https://help.salesforce.com/s/articleView?id=sf.data_loader_lookup_skew.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.data_loader_account_skew.htm&type=5 https://powerofus.force.com/s/article/EDA-Team
ED-Con-101 Exam Question 23
A university joined the Open Source Commons & Community Sprints group in the Power of Us Hub. However, they were unable to find current or past Open Source Commons projects that meet their needs. Which additional Power of Us Hub group can the consultant recommend so the university can find and collaborate on current open source projects?
Correct Answer: C
The SFDO Open Source Contributors group in the Power of Us Hub is an additional group that the consultant can recommend so the university can find and collaborate on current open source projects. The SFDO Open Source Contributors group is a group that connects users who are interested in contributing to or learning from open source projects that are supported by Salesforce.org. The SFDO Open Source Contributors group provides access to resources, events, discussions, and opportunities related to various open source projects, such as EDA, NPSP, CumulusCI, or Metecho. The Sector: Higher Education, SFDO Major Release Announcements, and CumulusCI (CCI) groups in the Power of Us Hub are not groups that can help the university find and collaborate on current open source projects. Reference: https://powerofus.force.com/s/group/0F980000000CjQOCA0/sfdo-open-source-contributors https://www.salesforce.org/open-source-commons/
ED-Con-101 Exam Question 24
The IT department at a university is evaluating open source solutions for student recruitment. Which consideration should the consultant discuss with the department?
Correct Answer: C
The consultant should discuss with the IT department that the code of open source solutions is directly accessible, which means that they can view, modify, and customize it according to their needs. However, this also means that they are responsible for maintaining and updating the code, as well as ensuring its security and compatibility. The code of open source solutions is not maintained by Salesforce developers or updated via Salesforce Releases. Reference: https://trailhead.salesforce.com/en/content/learn/modules/open-source-commons/open-source-basics https://trailhead.salesforce.com/en/content/learn/modules/open-source-commons/open-source-projects
ED-Con-101 Exam Question 25
A university has a Study Abroad office that is required to collect student documentation such as visa, passport, vaccinations, and other information. The university is using a spreadsheet to manage this information, and wants to track it in Salesforce. Which EDA object should a consultant use to meet this requirement?
Correct Answer: C
Attribute is an EDA object that the consultant should use to meet the requirement of tracking student documentation such as visa, passport, vaccinations, and other information. Attribute is an object that stores additional information about a student or an applicant that is not captured by other EDA objects. Attribute can be used to track various types of information, such as test scores, languages, hobbies, certifications, and documents. Program Plan, Success Team, and Affiliation are not EDA objects that can store student documentation. Reference: https://powerofus.force.com/s/article/EDA-Attributes https://powerofus.force.com/s/article/EDA-Data-Dictionary