Field-Service-Consultant Exam Question 46
Universal Containers currently tracks its customers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?
Field-Service-Consultant Exam Question 47
Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
Field-Service-Consultant Exam Question 48
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spent on each step?
How could the Service Resource's Time Sheet be
configured to track the total time spent on each step?
Field-Service-Consultant Exam Question 49
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers
Field-Service-Consultant Exam Question 50
universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?
