Online Access Free Salesforce.Field-Service-Consultant.v2024-03-16.q116 Practice Test (Page 14)

Field-Service-Consultant Exam Question 61

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A.Service Due Date

B.Customer Working Hours

C.Customer Entitlement

D.Service Urgency

Field-Service-Consultant Exam Question 62

Northern Trail Outfitters is growing and acquiring other organizations, each with its own instance of Sales Cloud. They are debating whether to upgrade Marketing Cloud Connect to Multi-Org.
What consideration could be provided to help with the decision?

A.Shared Salesforce Data Extensions will be enabled in up to 5 business units.

B.Existing accounts cannot be upgraded to Multi-Org.

C.Custom profile and subscription centers will not be required.

D.Once an account is upgraded to Multi-Org, it cannot be turned off.

Field-Service-Consultant Exam Question 63

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

A.Configure and run the User Territory Sharing Job in Field Service Settings.

B.Add the resources assigned to the Service Territory's Member related list.

C.Create a new user territory associated with the Service Territory and dispatcher.

D.Assign a new user territory and add each of the assigned service resources.

Field-Service-Consultant Exam Question 64

When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?

A.Add the Resource as a Required Resource on the Contact.

B.Add the Resource as a Required Resource on the Account.

C.Add the Resource as a Preferred Resource on the Asset.

D.Add the Resource as a Preferred Resource on the Work Order.

Field-Service-Consultant Exam Question 65

Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

A.Work Orders only

B.Cases Only

C.Cases and Work Orders

D.Parent/Child Work Orders

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Field-Service-Consultant Exam Question 61

Field-Service-Consultant Exam Question 62

Field-Service-Consultant Exam Question 63

Field-Service-Consultant Exam Question 64

Field-Service-Consultant Exam Question 65

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