Online Access Free Salesforce.Field-Service-Lightning-Consultant.v2021-09-24.q111 Practice Test (Page 22)

Field-Service-Lightning-Consultant Exam Question 101

Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

A.Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.

B.Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

C.Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.

D.Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

Field-Service-Lightning-Consultant Exam Question 102

Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

A.Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.

B.Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

C.Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.

D.Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.

Field-Service-Lightning-Consultant Exam Question 103

universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers

A.The dispatcher console appointment list and filter the list to show only desired service Appointment

B.The dispatcher console MAO and filter the list to show only desired service appointment

C.The dispatcher work order polygons and filters the list to show only desired service appointment

D.The prevention maintenance Gantt and filter the list to show only desired work orders

Field-Service-Lightning-Consultant Exam Question 104

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?

A.Work Orders only

B.Cases Only

C.Work Orders and Cases

D.Cases, Work Orders, and Tasks

Field-Service-Lightning-Consultant Exam Question 105

Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

A.Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

B.Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

C.Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

D.Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

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Field-Service-Lightning-Consultant Exam Question 101

Field-Service-Lightning-Consultant Exam Question 102

Field-Service-Lightning-Consultant Exam Question 103

Field-Service-Lightning-Consultant Exam Question 104

Field-Service-Lightning-Consultant Exam Question 105

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