Online Access Free Salesforce.Field-Service-Lightning-Consultant.v2022-08-19.q96 Practice Test (Page 14)

Field-Service-Lightning-Consultant Exam Question 61

Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?

A.Assign the appropriate skill to resource

B.Use work type with required skills

C.Create a multiple work order line per service

D.Select the relevant work type for each resource

Field-Service-Lightning-Consultant Exam Question 62

universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers

A.The dispatcher console MAO and filter the list to show only desired service appointment

B.The dispatcher work order polygons and filters the list to show only desired service appointment

C.The dispatcher console appointment list and filter the list to show only desired service Appointment

D.The prevention maintenance Gantt and filter the list to show only desired work orders

Field-Service-Lightning-Consultant Exam Question 63

Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?

A.Assign the existing Work Order to each staff member.

B.Assign the existing Service Appointment to a Crew.

C.Create a new Service Appointment and assign a Crew.

D.Assign the existing Work Order to a Crew.

Field-Service-Lightning-Consultant Exam Question 64

Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?

A.Each asset will have a service appointment that will represent work order needed each machine

B.Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

C.Work order will have multiple service appointments. Each service appointment will be linked to the asset

D.Each account will have a service appointment that will represent the work to be done at customer site

Field-Service-Lightning-Consultant Exam Question 65

universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?

A.case process work types and record types

B.work type skill routing skill requirements operating house and data categories

C.skill requirement work type and case process

D.work types and skill requirements

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