During User Acceptance Testing (UAT), when an incident is submitted due to a discrepancy in the invoice total, the following information should be included in the description of the incident for aquick resolution:
BQuote number, order number, or invoice number: This information is crucial as it helps identify the specific transaction that has caused the issue1.
D). Steps to reproduce the issue: Providing a clear and detailed step-by-step process to reproduce the issue is essential. This allows the team to understand the exact scenario under which the issue occurs, making it easier to diagnose and resolve1.
E). Expected results: Clearly stating what the expected results should be provides a benchmark against which the actual results can be compared. This helps in understanding the deviation and the impact of the issue1.
References
Learn About User Acceptance Testing Unit | Salesforce Trailhead
User Acceptance Testing Strategies for Large Data Volume Scenarios | Salesforce Education Resolve an Incident - Salesforce Steps to Implement IncidentManagement in Your Salesforce Org