Salesforce-Certified-Administrator Exam Question 11

Which three items are available in the mobile navigation menu?
Choose 3 answers
  • Salesforce-Certified-Administrator Exam Question 12

    Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
    Which feature should an administrator configure to meet this requirement?
  • Salesforce-Certified-Administrator Exam Question 13

    Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
    Which feature should be used to fulfill this requirement?
  • Salesforce-Certified-Administrator Exam Question 14

    Which three aspects of standard fields should an administrator customize?
    Choose 3 answers
  • Salesforce-Certified-Administrator Exam Question 15

    Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.
    How should an administrator ensure this requirement?