Salesforce-Certified-Administrator Exam Question 11
Which three items are available in the mobile navigation menu?
Choose 3 answers
Choose 3 answers
Salesforce-Certified-Administrator Exam Question 12
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
Which feature should an administrator configure to meet this requirement?
Salesforce-Certified-Administrator Exam Question 13
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
Which feature should be used to fulfill this requirement?
Salesforce-Certified-Administrator Exam Question 14
Which three aspects of standard fields should an administrator customize?
Choose 3 answers
Choose 3 answers
Salesforce-Certified-Administrator Exam Question 15
Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.
How should an administrator ensure this requirement?
How should an administrator ensure this requirement?
