What are three best practices that should be used when deploying Salesforce functionality to production?
Choose 3 answers

Universal Container's customers like speaking to a live support agent on complex product issues. This causes a heavy amount of phone calls and customers complain about the hold time.
What functionality should the consultant recommend implementing to resolve this issue?

Forwhich purpose should a contact center use Visual Flow?

Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and
Facebook?

A company has these requirements for dealing with Cases:
- Handled efficiently and by the right agents
- Distributing the load so that agents do NOT have to manually select the next Case to work Which two Omni-Channel features will assist in this routing and distribution? Choose 2 answers