A.Apex code must be used to update fields in the database.

B.Only one version of a flow can be activated at a time.

C.Elements can be used to update fields in the database.

D.Elements can be used to pass data to legacy systems.

E.Apex code must be used to pass data to legacy systems.

A.Use the data loader to import unstructured articles

B.Map articles with HTML sections to rich text area fields

C.Use change sets to import data categories

D.Create a separate .csv for each article type

A.Keyboard Shortcuts

B.Case hover

C.Dynamic list updates

D.Quick Text

E.Multi -monitor support

A.Approval Process that assigns an Article to a Reviewer Queue.

B.Knowledge Action to Publish an Article once the Article is approved.

C.Data Category to assign an article record type to a Reviewer.

D.Validation Rules for article record types to verify all fields during creation.

A.Bypass entitlement verification

B.Increase the Call-to-Order ratio

C.Use suggested Knowledge articles

D.Use integrated voice response