Service-Cloud-Consultant Exam Question 46
Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm in Slack to pull in experts from multiple CK departments.
What should the consultant recommend to an agent who wants to launch a Slack Swarm?
What should the consultant recommend to an agent who wants to launch a Slack Swarm?
Service-Cloud-Consultant Exam Question 47
A Service Cloud Consultant has been hired to integrate a client's phone system with Salesforce.
What should the consultant consider using for this integration?
What should the consultant consider using for this integration?
Service-Cloud-Consultant Exam Question 48
Cloud Kicks would like to add a WhatsApp channel to its available support channels.
What should the Service Cloud Consultant consider?
What should the Service Cloud Consultant consider?
Service-Cloud-Consultant Exam Question 49
Universal Containers has a well-defined support process for cases which includes the following statuses:
* New
* Assigned
* In Progress
* Waiting On Customer
* Closed
The support manager has noticed an increase in the average age of a case and wants to understand how long a case is in each status.
Which report type should the consultant consider when collecting data for the support manager?
* New
* Assigned
* In Progress
* Waiting On Customer
* Closed
The support manager has noticed an increase in the average age of a case and wants to understand how long a case is in each status.
Which report type should the consultant consider when collecting data for the support manager?
Service-Cloud-Consultant Exam Question 50
The Universal Containers (UC) customer support organization has implemented Knowledge-Centered Support (KCS) in its call center. However, the call center management thinks that agents should contribute new Knowledge articles more often.
What should UC do to address this situation?
What should UC do to address this situation?