Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and whatsApp.
Which Salesforce product should meet this need?

A Salesforce associate has been asked to identify all contacts that have had interactions with their company in the last year.
What should the associate do to identify these contacts?

Get Cloudy Consulting is rolling out Salesforce to its organization. New users may have different access requirements base on department.
What should be recommended to allow new users the correct access based on their department's requirements?

How should a Salesforce associate ensure a dashboard has the most current data?

A Salesforce associate wants to quickly create an org where they can learn, practice, and develop Salesforce skills.
Which type of org should they create from within Trailhead?