When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?
Correct Answer: A
* Transform maps are used to transform imported hardware model data from an import set table to a target table, such as the Product Catalog or the Asset table1 * Coalesce is an option that you can set on a field mapping to uniquely identify the same asset in order to merge or update records2 * Coalesce means that the field is used as a unique key. If a match is found using the coalesce field, the existing record is updated with the imported information. If no match is found, a new record is inserted2 * Coalesce helps to prevent duplicate records and ensure data consistency2 * You can set coalesce on one or more fields in a transform map, but at least one coalesce field is required2 * The other options, B. Consolidate, C. Unique identifier, D. Unique source, E. Unique target, and F. Combine, are not valid options for setting the unique identification of assets in transform maps References: 1: Creating New Transform Maps - ServiceNow 2: [Coalesce - ServiceNow]
CIS-HAM Exam Question 72
You may adjust a contract when it is in which of the following states? (Choose two.)
Correct Answer: C,E
CIS-HAM Exam Question 73
Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?
Correct Answer: A
CIS-HAM Exam Question 74
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
Correct Answer: B,D,E,F
CIS-HAM Exam Question 75
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)
Correct Answer: A,E,F
The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1. The HAM plugin provides the following baseline asset lifecycle automation flows2: Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor. It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2. Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users. It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2. Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor. It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2. Therefore, the baseline asset lifecycle automation flows that are also options in the question are A. Hardware asset order, E. Hardware deployment, and F. Hardware disposal. The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are: B: Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3. C: Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4. D: Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus. References: 1: Hardware Asset Management 2: Asset Lifecycle Automation Flows 3: Create a Bulk Stock Order 4: Swap a Hardware Asset 5: Retire a Hardware Asset