The capability blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity.
The capability blueprint consists of five tiers, each representing a different level of capability and value.
The five tiers are:
Trustworthy data: The foundation of hardware asset management, ensuring data accuracy, completeness, and consistency.
Practical management: The basic level of hardware asset management, enabling visibility, control, and compliance of hardware assets.
Operational integration: The intermediate level of hardware asset management, enhancing efficiency, effectiveness, and collaboration of hardware asset processes.
Strategic conformance: The advanced level of hardware asset management, achieving best-in-class performance, optimization, and alignment of hardware assets with business goals.
Business transformation: The ultimate level of hardware asset management, enabling innovation, agility, and competitive advantage through hardware asset management.
The tier that focuses on achieving best-in-class is the strategic conformance tier, which aims to optimize the cost, quality, and value of hardware assets, as well as align them with the business strategy and objectives. References:
Hardware Asset Management Capability Blueprint
Hardware Asset Management Maturity Model

* Operational: The current status, performance, availability, and capacity of the CI, as well as any incidents, problems, or changes that affect it.
* Relationship: The dependencies and connections between the CI and other CIs, services, processes, and users.
The information that you would track for an asset includes:
* Financial: The cost, depreciation, ownership, and warranty of the asset, as well as any procurement or disposal activities.
* Lifecycle: The stages and transitions of the asset from request to retirement, as well as any inventory or stock management.
The information that you would not track for a CI versus an asset are:
* Contractual: This information is relevant for both CIs and assets, as it relates to the agreements and obligations between the service provider and the customer or vendor.
* Lifecycle: This information is relevant for both CIs and assets, as it relates to the stages and transitions of the component from request to retirement.
References: 3: Asset and CI management - Product Documentation: San Diego - ServiceNow 2: What is the difference between an Asset and a Configuration Item? 1: [ITIL 4 Foundation] IT Assets vs. Configuration Items (CI's) - CertiBanks