An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.
Using base platform functionality, which of the following is the first step the system takes to assign the Case?

HR Profiles may be created for multiple employees using conditions and criteria in which module?

What method needs to be invoked from MatchingRuleProcessor class?

Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?

What is used to create a link on an HR Case form that accesses information outside the application?