A.Root Cause Analysis to Fix in Progress

B.New to Assess

C.Fix in Progress to Resolved

D.Assess to Root Cause Analysis

A.itil_admin

B.incident_admin

C.incident_manager

D.itil

A.There is no Closed state. Problem records are moved to Completed

B.There is a scheduled job that automatically moves Resolved problems to Closed after 7 days

C.It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record

D.It is designed to follow the ITIL4 standard

A.Resolutions from similar incidents

B.Known Errors

C.Enterprise CMDB Dashboard

D.CI Class Manager

E.Incident Overview Dashboard

A.On the Catalog, Advanced View, unselect Use cart layout, select No quantity

B.On the Cart Layout, Columns tab, unselect Quantity column

C.On the Catalog Item, Columns tab, unselect Quantity column

D.On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity

E.On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive