InServiceNow, theActivity Streamsection on a task record displays themost recent updatesmade to that record. It logschanges in fields, comments, work notes, and system updatesin real time.
Displays a chronological history of changes
Showswho made the update, when it was made, and what changed.
Includescomments, work notes, system-generated updates, and field value changes.
Real-time updates for collaboration
If multiple users are working on the same record, they can seeupdates in real-time.
Useful for ITSM workflows (Incidents, Change Requests, Tasks).
Integrated with Comments and Work Notes
Users can addcomments (visible to users) or work notes (internal notes)directly in the Activity Stream.
Why is "Activity Stream" the Correct Answer?
Example View of Activity Stream in a Task Record:Timestamp
User
Action
10:15 AM
John Doe
Updated Priority from "Low" to "High"
10:20 AM
Jane Smith
Added a work note: "Waiting for user confirmation"
10:30 AM
System
State changed from "New" to "In Progress"
A: Related ListIncorrect- Related Lists showlinked records (e.g., affected CIs, approvals, attachments)butnot recent updates.
C: Audit LogIncorrect- TheAudit Log (sys_history_line table)tracksdatabase-level changesbut is not displayed as anActivity Streamon a task record.
D: TimelineIncorrect- No standard"Timeline"section exists inServiceNow task records.
Incorrect Answer Choices Analysis:
ServiceNow Docs - Activity Streams#Understanding Activity Streams
ServiceNow Docs - Viewing Record History in Activity Stream#Using Activity Streams in Task Records Official ServiceNow Documentation References:

TheApplication Navigator (App Navigator) search fieldin ServiceNow allows users to quickly findapplications, modules, and favoritesby typing relevant keywords. It helps in easy navigation by filtering available options as the user types.
Thefour correct answersdescribe what the App Navigator search field can return:
The search field can return bothapplicationsand their respectivemodulesin the left navigation panel.
Example: Searching for "Incident" will return:
Application:"Incident"
Modules:"All", "Open", "Resolved", "Create New"
Modulesare specific functionalities within an application.
Searching by a module name directly will display results that match the keyword.
Example: Searching for "Create New" will return modules like:
"Create New Incident"
"Create New Change Request"
The search field supports findingfull applicationsby their name.
Example: Typing "Change" will display theChange Managementapplication and its related modules.
If a user has marked specific modules or applications asFavorites, they will appear in search results.
This helps users quickly access commonly used features.
1. Names of Applications and Modules (Correct)2. Names of Modules (Correct)3. Names of Applications (Correct)4. Favorites (Correct) Why the Other Options Are Incorrect:E. History Records (Incorrect) TheHistory tabin the navigation panel showsrecently accessed records, but it isnot searchable through the App Navigator.
Instead, users can find history under:
History Module(System Settings > History)
Recent History Tabin the left navigation
F: Titles of Dashboard Gauges (Incorrect)
Dashboard Gaugesare visual elements onPerformance Analytics or Reporting Dashboardsand arenot searchablein the App Navigator.
Instead, dashboards and reports are found under:
Self-Service > Dashboards
Performance Analytics > Dashboards
A ServiceNow user wants toquickly access the "All Incidents" module.
They type "incident" into the App Navigator search.
The search results return:
Incident (Application)
All (Module)
Assigned to Me (Module)
Resolved (Module)
Example Use Case:This allows for quick navigation without manually expanding application menus.
References:ServiceNow Documentation: Application Navigator Overview
ServiceNow CSA Learning Path: Using the Application Navigator
ServiceNow Docs: Favorites and Navigation

Importing data into ServiceNow involves usingImport Sets, which act astemporary staging tablesbefore transferring data to the target table. The correct sequence of steps is as follows:
Load the Data
Upload data from an external source (CSV, Excel, XML, JDBC, or API).
The data is stored in anImport Set table(temporary staging table).
Create Transform Map
ATransform Mapdefineshowdata from the Import Set should be mapped to thetarget table(e.g.,incident, cmdb_ci).
Example:Mapping "Full Name" in Import Set # "User Name" in sys_user table.
Transform Data
Executes theTransform Map, moving data from the Import Set into the target table.
Anydata conversion rules or business logic(such as field mapping, script processing) are applied.
Clean Up Import Table
After a successful import, thetemporary Import Set tablecan be deleted to free up space.
A: Select source file; Run automap; Transform data; Clean up target table Automapis optional and does not apply in every scenario.
Cleaning up the target tableis incorrect-the cleanup applies to theImport Set table, not the target table.
B: Set up LDAP; Test map; Create update set; Run import; Apply update set LDAP is foruser authentication, not for importing data.
Update Sets are used formoving configurations, notdata imports.
C: Identify source; Import transform map; Run transformer; Verify import
"Run transformer"is incorrect-the correct step is"Transform Data".
Importing does not require averification step; instead, data is reviewed usingTransform History.
References:ServiceNow Documentation:Import Set Process
ServiceNow Developer Guide:Creating Transform Maps

# Form Builder is used to design and modify forms that users interact with when entering and updating records.
Key Features of Form Builder:
* Drag-and-drop interface to add, remove, or rearrange fields.
* Supports sections, tabs, and related lists.
* Enables quick modification of forms without writing scripts.
* Option A (Generate analytical reports) is incorrect because reports are created using the Report Designer, not Form Builder.
* Option C (Create new tables) is incorrect because tables are created via Table Builder or directly in the Table module.
* Option D (Configure system settings and permissions) is incorrect because permissions are managed through roles, ACLs, and system properties.
# Reference: ServiceNow Platform UI - Form Builder Guide

In ServiceNow, users can log into theService Portalusingcertificate-based authentication methods. The two commonly supported methods are:
ACACis a smart card issued by theU.S. Department of Defense (DoD).
It is used by military personnel, contractors, and government employees for secure authentication.
ServiceNow supportsCAC authenticationby integrating with external identity providers.
APIV cardis used byU.S. federal agenciesfor authentication.
It followsFederal Information Processing Standard (FIPS) 201for identity verification.
ServiceNow allows users to log in using PIV authentication, ensuringsecure accessto government and enterprise systems.
1. Common Access Card (CAC) - (Correct Answer)2. Personal Identity Verification (PIV) - (Correct Answer) Both CAC and PIV are widely recognized certificate-based authentication methodsused in ServiceNow for secure user authentication.
They provide multi-factor authentication (MFA)and meet federal security standards.
Why "C. CAC" and "E. PIV" are the Correct Answers?
A: Extended Validation Access (EVA) - Incorrect
No such authentication method exists in ServiceNow.Extended Validation (EV) certificatesare used for website security, not user authentication.
B: Organization Verification Card (OVC) - Incorrect
Not a recognized ServiceNow authentication method.
D: Domain Authentication Card (DAC) - Incorrect
No such authentication method exists in ServiceNow.
Explanation of Incorrect Options:
ServiceNow Docs: Common Access Card (CAC) Authentication
ServiceNow Docs: Personal Identity Verification (PIV) Authentication
ServiceNow CSA Study Guide - Authentication Methods in ServiceNow
References from Certified System Administrator (CSA) Documentation: