In ServiceNow, user records are stored in thesys_usertable. This table contains all user-related information such as username, email, department, roles, and active status. sys_user Table Structure: Stores all user accounts in the system. Contains fields likeuser_name,email,first_name,last_name, androles. Administrators can manage users viaUser Administration > Usersin the ServiceNow navigation panel. B: User [sn_user]- There is no such table namedsn_userin ServiceNow. C: User [u_sys_user]- Theu_prefix indicates a custom table, which is not the default ServiceNow table. D: User [s_user]- This table does not exist in ServiceNow. Reference:ServiceNow User Administration - sys_user Table
CSA Exam Question 77
How is the Event Log different from the Event Registry?
Correct Answer: D
CSA Exam Question 78
Which of the following is used to initiate a flow?
Correct Answer: B
CSA Exam Question 79
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
Correct Answer: A
To create anew email notificationin ServiceNow for users affected bynetwork outages, you must navigate to theNotifications moduleunderSystem Notification. Navigate to:System Notification > Email > Notifications ClickNewto create a new notification. Configure the notification with the following: Name:"Network Outage Notification" Table:Select the relevant table (e.g.,Incident, Task) When to Send:Define the trigger (e.g., when anIncident is created or updatedwith a Network Outage category). Who Will Receive:Specifyaffected users. Message Content:Create the email subject and body usingdynamic fields(such as affected user's site). Save and test the notification. Notifications are managed in System Notification. TheNotifications moduleallows you to configureemail triggers, recipients, conditions, and templatesfor system alerts. B: Administration > Notification Overview:No such module in ServiceNow. C: System Properties > Email > Settings:This configuresemail server settings, not individual notifications. D: User Preferences > Email > Notifications:User preferences onlyenable or disablepersonal notifications, not create new ones. E: Click Gear > Notifications > New:The gear icondoes not provide accessto email notifications. Creating and Managing Email Notifications in ServiceNow:ServiceNow Docs ServiceNow Notification Configuration Guide Steps to Create a New Notification:Why is the Correct Answer "System Notification > Email > Notifications"? Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation:By usingSystem Notification > Email > Notifications, administrators can create a targetedemail notificationto alert users ofnetwork outageseffectively.
CSA Exam Question 80
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
