Online Access Free CCMP Exam Questions

What should a change manager do at the end of a change effort to enhance his/her organization's ability to deal with future change?

• A.Evaluate the change outcomes against project objectives
• B.Design and conduct a lessons learned evaluation
• C.Release all change resources for use on other efforts
• D.Transfer ownership of change outcomes to operational stakeholders

Some steering committee members do not understand the difference between project management and change management and, hence, the uniqueness of each. What clarification should be provided to these committee members?

• A.Project management and change management have different plans and outcomes for the project
• B.Project management and change management methodologies differ in focus
• C.Project management and change management are focused on different stakeholders
• D.Project management and change management differ regarding the organizational level they are addressing

What is a key consideration when developing a change management plan?

• A.Resource availability
• B.Business case for change
• C.Objectives, goals and intended outcomes
• D.Sponsorship engagement

Why should feedback mechanisms be used to monitor performance of a change management plan?

• A.To monitor and track key performance indicators and expected benefits
• B.To ensure change adoption and measure change management effectiveness
• C.To enable the team to develop responses and monitor the effectiveness of the change plan
• D.To identify gaps and outstanding training and development needs

Which change management topics should the change manager review during sponsor coaching?

• A.Requests for additional funding for change management activities
• B.Common project manager mistakes
• C.Role, responsibilities and actions to visibly support the change
• D.Lessons learned from previous projects