Online Access Free CBM Exam Questions

The competitive strategy guru Michael Porter has argued that competitive advantage in product quality and costs can come from which of the following stage?

• A.Services processes
• B.Inbounding logistics processes
• C.All of the above
• D.Marketing and sales processes

The marketplace value of a brand based on reputation and goodwill is called:

• A.Brand equity
• B.Brand Identification
• C.Trade-marking
• D.Product impartiality

The extent of individual freedom and discretion in the work and its scheduling indicates:

• A.Self-rule
• B.Autonomy
• C.Feedback
• D.Sovereignty

The formula to calculate the return on quality is:

• A.ROQ = (NPV of benefits / NPV of costs) - 0.05 * 365 NPV = net present value
• B.ROQ = (NPV of benefits / NPV of costs) - 0.05
• C.ROQ = (NPV of benefits / NPV of costs) - 1.00 * 365
• D.ROQ = (NPV of benefits / NPV of costs) - 1.00

___________ includes the assignment of goals and tasks to be accomplished by employees.

• A.job plan
• B.job rotation
• C.job design
• D.job assignment