Online Access Free Change-Management-Foundation Exam Questions

Which approach is recommended for helping people through the 'change curve'?

• A.Assume that everyone will eventually move on in time to deal with the change
• B.Actively involve line managers in listening and providing support
• C.Recognize negative emotions as a sign that the change is being managed badly
• D.Advise people not to discuss their problems with colleagues

Which definition describes 'transition' in Bridges' model of human transitions?

• A.The emotional process of adjusting to a change
• B.The time elapsed between letting go of the old and experimenting with new ways
• C.The physical process of adopting new changes
• D.The planned actions required to make a change

When building a change delivery scorecard, which of the different views on value are achieved through a measurable increase in sales?

• A.Financial
• B.Learning & Growth
• C.Internal
• D.Customer

What step in Kotter's model for planning and leading organizational change focuses on setting up the leadership team to drive the change?

• A.Communicating the change vision
• B.Empowering employees for broad-based action
• C.Creating the guiding coalition
• D.Generating short-term wins

Which action, taken as part of the four-step emergent change process, addresses the current consequences of the change not yet being a reality?

• A.Develop a route-map for implementing the required changes
• B.Create a vision statement that captures the desired future state
• C.Identify what people are experiencing once the chances are complete
• D.Capture what people are experiencing in the present state