Online Access Free CPHRM Exam Questions

What is a best-practice early objective in a disclosure-and-resolution conversation after an adverse event?

• A.Provide timely explanation of what is known, express empathy/apology, and commit to prevention steps
• B.Provide no information to avoid lawsuits
• C.Blame an individual staff member immediately
• D.Delay communication until legal discovery is complete

An intervention between parties to promote reconciliation, settlement, or compromise is

• A.an arbitration.
• B.a jury trial.
• C.a mediation.
• D.a judge trial.

A 22-year-old man has been treated at a hospital for a psychiatric condition. His mother requests that a copy of the patient's medical record be released to her. The risk manager's advice to the medical records department should be to

• A.contact the hospital's legal counsel to authorize the release of the medical record.
• B.check with the psychiatrist for a recommendation to release the medical record.
• C.verify that a specific release of information form has been signed by the patient and then release the medical record.
• D.request evidence that the mother is the guardian of the patient and then release the medical record.

Who are most likelynotto report errors in typical incident reporting systems?

• A.Pharmacists
• B.Risk managers
• C.Physicians (compared with nurses/other staff)
• D.Quality officers

Aside from clinical risk exposures, which of the following should be evaluated as part of a risk assessment concerning telemedicine?

• A.financial
• B.operational
• C.public awareness
• D.behavioral