Online Access Free CMQ-OE Exam Questions

A company ' s area director is upset that quality levels have not improved since a quality training session was held a month ago. The area director tells the quality manager to schedule additional training as soon as possible In response the quality should do which of the following first?

• A.Ask the trainers for data showing the impact their course has had on quality levels at other companies
• B.Explain to the employees who were trained a month ago the importance of improving the quality levels
• C.Discuss with the trainer's possible reasons why the quality levels have not improved
• D.Ask the trainers to redesign the content of the training before delivering it again

In response to changing market conditions, a company has revised its corporate goals. Which of the following tools would be appropriate for the sales and marketing team to use to align its strategy to those new goals?

• A.Flowchart
• B.Tree diagram
• C.Kaizen
• D.Pareto diagram

Which of the following would be the focus of a competitive analysis?

• A.Industry segments and customer groups
• B.Strategies and market position
• C.Business practices that seem to work effectively
• D.Market requirements and customer needs

An organization has recently revised its mission and vision to include a strong statement about its commitment to quality excellence. When the organization implements its quality training program, which of the following groups should be trained first?

• A.Middle management
• B.Quality staff members
• C.Upper management
• D.Line workers

A line operator identified and reported a defect in one of the components from a supplier. In response, the quality manager should do which of the following first?

• A.Order 100% inspection on all of the components from that supplier
• B.Evaluate the impact of the defect on the final product
• C.Notify the supplier of the defect
• D.Notify purchasing of the defect