A more accurate accounting of the costs to produce a product can be achieved with:

A new quality manager just found QUI that the company has been awarded three new contracts for the coming year and the quality department had not been informed of these contracts until now. If there is no policy or procedure in the company manual governing advanced quality planning, the manager should do which of the following?

A company's training needs analysis shows that the only people in the organization who have been (rained in quality function deployment (QFD) are the quality stall members. The quality manager should do which of the following to address this problem?

Which of the following customer segmentation factors would a company use to develop a "frequent buyer" program for its products?

All except one of the following could be a benefit to a supplier in a partnership or alliance with a customer. Which one?