Explanation

The ASQ Certified Manager of Quality/Organizational Excellence Handbook provides comprehensive information on these principles, their application, and their impact on quality management. It covers historical perspectives, key concepts, terminology, benefits, best practices, and barriers to success. Additionally, it offers guidance for preparing for the CMQ/OE examination1.
These principles align with the broader scope of quality management and organizational excellence, emphasizing employee engagement, process control, continuous improvement, and customer satisfaction. By adhering to these principles, organizations can create effective quality systems and drive excellence in their operations.
References:
* The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L.
Furterer and Douglas C. Wood. Published 2021. Link

Including the long-time employees in the training development process has several benefits:
* Expertise: The seniors have extensive experience and knowledge. Involving them ensures that the training content aligns with the organization's specific context and challenges.
* Ownership: When employees participate in creating something, they feel a sense of ownership and responsibility. Their involvement can lead to better engagement and commitment to the training.
* Buy-in: By being part of the development team, the seniors are more likely to support and endorse the training. Their positive attitude can influence other employees.
* Relevance: The seniors can provide insights into what works and what doesn't based on their experience. This helps tailor the training to address real-world issues.
In contrast, requiring attendance or providing data from other organizations may not address the seniors' skepticism effectively. Starting with top management might not directly involve the seniors in the process, potentially reinforcing their negative perception.
References: 1ASQ Certified Manager of Quality/Organizational Excellence