The Malcolm Baldrige award is open for competition among which of the following?
. Large manufacturing businesses.
. Large and small manufacturing businesses.
. Service organizations.
. Large service companies.

Information that is received by upper management, is often distorted. Which of the following actions is effective in countering this problem?
I. Stop killing the messenger.
II. Establishing an open door policy.
III. Practice management by walking around.

Which table should be used to determine a confidence interval on the mean when standard deviation is NOT known and the sample size is 10?

An X-bar and R chart was prepared for an operation using twenty samples with five pieces in each
sample; X-bar was found to be 33.6 and R-bar was 6.20. During production, a sample of five was taken and the pieces measured 36, 43, 37, 25, and 38. At the time, this sample was taken:

Typically Pareto diagrams are used for which of the following reasons?
I. To display the significant few categories.
II. To compliment attribute data charting.
III. To eliminate insignificant categories.
IV. To focus attention in priority order.