Online Access Free CSSBB Exam Questions

The process of requisitioning, ordering, and obtaining purchased material has been causing conflicts among three different departments. Representatives of each department have formed a cross-functional team to do process mapping to define all the elements of the process and to redesign the process as appropriate. Which of the following tasks should the team perform first?

• A.Develop a plan for implementing revisions
• B.Map the process at the macro level
• C.Identify root causes and confirm them with data
• D.Create a physical workflow diagram

Which of the following factors should be considered while prioritizing Six Sigma projects?

• A.Resources required and project length
• B.Project's value to the business and Black Belt's preference
• C.Project's value to the business and resources required
• D.Master Black Belt preference and the impact on customers

In a team environment, consensus is best defined as a

• A.decision that meets the expectations of all team members
• B.majority vote by the team
• C.unanimous vote by all team members
• D.proposal that all team members can support

Self-directed learning (SDL), coaching, case studies, on-the-job training (OJT), simulations, distance learning, job aids, remote learning, discussion format, lectures, and presentations are methods for

• A.experiential training
• B.training needs assessment
• C.training delivery
• D.training effectiveness evaluation

The Six Sigma problem-solving approach is appropriate for a project that

• A.focuses on the identification of wastes
• B.requires results in a week or less
• C.has informal teams that manage the process
• D.requires advanced statistical thinking