Online Access Free 2M00001A Exam Questions

Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

• A.100
• B.30
• C.50

Scenario:
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ('Partner* or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy?

• A.No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small.
• B.Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the O
  improper influencing of a foreign public official to secure business from any source.

HOTSPOT
Match each product to its capability. (For each capability on the left select the corresponding product from the drop-down list.)

Correct Answer:

Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

• A.Ask if the customer has a marketing manager
• B.Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
• C.Use facts and statistics from customer surveys to generate interest
• D.Research the business to see if the prospect has a text chat or other means for contact on their website

Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

• A.Medium Linux servers, DL120G and R210
• B.Large Linux server, DL360G and R620
• C.IP500v2 Chassis
• D.IP500v1 Chassis