Online Access Free 2M00001A Exam Questions

Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOI") through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo. Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

• A.Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).
• B.No. because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.

Identify the supervisor capacities for Avaya IP Office Contact Center with IP500v2.

• A.30
• B.100
• C.50

Which are four characteristics of the typical business with 10 to 1.000 employees /5 to 100 agents? {Select four.)

• A.The CEO/Owner is most likely the buyer
• B.The business lacks technical knowledge
• C.The business considers the Contact Center important
• D.IT is the buyer or strong influencer
• E.The business values simplicity
• F.The business believes that contact center capabilities are essential

HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)

Correct Answer:

Which are four midsize contact center customer pain point? (Select four.)

• A.Many midsize contact centers have IT resources that consist of a limited staff of generalists
• B.Midsize contact centers have sophisticated contact center capabilities but lack the desire to use them to their full potential
• C.Many midsize contact centers have basic automated call distribution (ACD) and reporting - which is no longer meeting their center's requirements
• D.Midsize contact centers' end customers want to interact with the business through the channels they choose
• E.Midsize contact centers have many of the same customer experience aspirations as large enterprises, but with far smaller budgets