Online Access Free 2M00001A Exam Questions

Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

• A.The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
• B.The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
• C.The Partner should ask Avaya to pay the money to get the payments released.
• D.The Partner should report the matter to their own management.

Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

• A.They offer flexible deployments - using either a dedicated server or running within a virtualized environment
• B.They are priced for midsize businesses
• C.They offer callers an option to provide feedback at the end of their call
• D.They can be deployable in hours instead of days

If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?

• A.Avaya Outbound Contact Express
• B.Avaya IP Office Contact Center
• C.Avaya Contact Center select

Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

• A.Research the business to see if the prospect has a text chat or other means for contact on their website
• B.Ask if the customer has a marketing manager
• C.Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
• D.Use facts and statistics from customer surveys to generate interest

If a customer answers yes to the question: "Are you looking for a fully featured solution with industry leading agent and supervisor desktops, reporting, call recording, multichannel, SMS and Fax, and telephony capabilities?" Which solution should you guide them toward?

• A.Avaya Outbound Contact Express
• B.Avaya IP Office Contact Center
• C.Avaya Contact Center select