Online Access Free 3000-2 Exam Questions

You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

• A.Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
• B.Yes, but a supervisor has to install the CCV software.
• C.Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
• D.Yes, provide the correct settings in Supervisor Views.
• E.No, this feature only works using the Compact Contact Center.

Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?

• A.ITWLinx towerMAX DS/2
• B.IP Office Barrier Box
• C.Analog surge protector
• D.ITWLinx towerMAX SCL/8

When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?

• A.IP500 IP Office Multi-Site Network (MSN)
• B.Preferred Edition - Messaging
• C.Advanced Small Community Networking (SCAN)
• D.IP500 Voice Networking Channels

A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

• A.Create a network share with permissions to store backups.
• B.Select the UNC share as the destination on the VoiceMail Pro server.
• C.Map a drive to an available network share.
• D.Configure the backup settings on the VoiceMail Pro server.
• E.Select the mapped drive as the destination on the VoiceMail Pro server.

What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 64s and 2 Combination (Combo) Cards?

• A.184
• B.148
• C.120
• D.240