Online Access Free 3000-2 Exam Questions

A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

• A.Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
• B.Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
• C.Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
• D.Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.

A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

• A.Answer Pending

Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

• A.IPOCCR Physical Wallboard Service
• B.IPOCCR Real Time Calculation Service
• C.IPOCCR Data Analyzer Service
• D.IPOCCR Database component
• E.IPOCCR Management Service

The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

• A."Agent1" cannot be used as a name for a CCR agent.
• B.Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
• C.Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
• D.Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.

Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)

• A.ACD routes are not compromised.
• B.VCM resources are not over-subscribed.
• C.VMPro ports are not over-subscribed.
• D.Calls are not tromboned.
• E.Trunk ports are not over-subscribed.