Online Access Free 3000.2 Exam Questions

A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

• A.Answer Pending

In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

• A.Log On
• B.General
• C.Advanced
• D.Dependencies
• E.User

A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

• A.Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
• B.For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
• C.For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
• D.For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.

When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?

• A.Group Number
• B.VLAN ID
• C.Network Region
• D.Gatekeeper Location

CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

• A.CCR must pull data from the highest numbered group of which the agent is a member.
• B.All agents in a CCR group need to have the same set type.
• C.Collective groups are not supported for CCR.
• D.Queuing groups are not supported for CCR.
• E.The agents monitored by CCR can only be in one group.