Online Access Free 3300 Exam Questions

Which statement regarding scripts is true?

• A.A primary script is the only place that call variables can be assigned.
• B.A primary script is referenced directly from the Master script, otherwise It Is a secondary script.
• C.A secondary script is the only place treatments can be applied to the call.
• D.Secondary and primary scripts are exactly the same.

A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

• A.It links skillsets to applications.
• B.It links Intrlnslcs to applications.
• C.It links agents to applications.
• D.It links Control Directory Numbers (CDN) to applications.

Given the following namespace:
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?

• A.ad_hoc_messages
• B.out_of_hours
• C.en_us
• D.music_on_hold

In an Avaya SIP Avaya Aura Contact Center (AACC) Installation, you are creating a new agent In Contacl Center Manager Administration (CCMA) with an extension number of 5555.
Which format must be used for entering the SIP URI when using a sip domain of "acmecorp.com"?

• A.sip:[email protected]
• B.[email protected]
• C.5555@sip:acmecorp.com
• D.acmecorp.com:sip@5555

A customer would like incoming calls to queue to the skillset with the most agents in service. Which intrinsic would accomplish this?

• A.OLDEST
• B.LOGGED OUT AGENT
• C.MOST LOGGED AGENTS
• D.LOGGED AGENT COUNT