Online Access Free 3300 Exam Questions

Which statement is true about the Contact Center Management Administration function that is provided by the Avaya Media Server (Avaya MS)?

• A.It supports the Avaya Aura Agent Desktop.
• B.It links the Communications Control Toolkit Server to the Contact Center Management Administration.
• C.It supports the- Active Directory link to the Computer Telephony Integration (CTI) agent.
• D.It creates an Avaya MS conference and anchors customer calls, announcements, and agent calls to the Avaya MS conference.

A customer with an Avaya Aura Contact Center has been notified that due to Inclement weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure and Is going to use a Boolean variable to accomplish this.
Which two statements regarding a Boolean variable are true? (Choose two.)

• A.A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.
• B.A Boolean variable is a variable of the type TRUE/FALSE.
• C.A Boolean variable is a variable of the type ON/OFF.
• D.A Boolean variable cannot be used in a loop.

X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications.
What are the limitations of creating global and call variables?

• A.Maximum 100 global variables, maximum 100 call variables
• B.Maximum 1000 global variables, maximum 100 call variables
• C.No stated maximum to global variables, maximum 100 call variables
• D.Maximum 100 global variables, No stated maximum to call variables

Which statement regarding scripts is true?

• A.Secondary and primary scripts are exactly the same.
• B.A secondary script is the only place treatments can be applied to the call.
• C.A primary script is the only place that call variables can be assigned.
• D.A primary script is referenced directly from the Master script, otherwise It Is a secondary script.

When using a host block within a call flow, what does the Provider ID value refer to?

• A.This is the HDX Connection Provider ID set within the database integration wizard.
• B.This Is the SQL Statement ID set within the database integration wizard.
• C.This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
• D.This is the caller's telephone number.