Online Access Free 3305 Exam Questions

What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

• A.Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
• B.Avaya Media Servers (AMS)
• C.Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
• D.Media Processing Server (MPS)
• E.Application servers (AS)

A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

• A.The Oracle JDBC driver is installed automatically
• B.The Experience Portal DVD
• C.http://support.avaya.com
• D.http://www.oracle.com

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

• A.On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
• B.On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
• C.On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
• D.On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

• A.Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
• B.Upgrade the Auxiliary EPM.
• C.Restart httpd on the Auxiliary EPM.
• D.Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
  <Auxiliary EPM>

Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

• A.Call failed
• B.Call completed in SSA
• C.Call transferred
• D.Call completed
• E.Call routed