Online Access Free 3312 Exam Questions

A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?

• A.Create an Agent to Skillset Assignment.
• B.Import a list of agents from a spreadsheet.
• C.Create a new skillset.
• D.Delete a supervisor.

A customer with Avaya Aura Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.
What needs to be done to link the supervisor definition to a web administrative user definition?

• A.Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
• B.In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.
• C.In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.
• D.Create a new user in Access and Partition Management, and assign a password.

A customer with Avaya Aura Contact Center (AACC) has written a script application.
The Problem View is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FR1DAY THEN
What is the correct syntax required for this application?

• A.IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
• B.IF DAY OF WEEK EQUAI S MON..FRI THEN
• C.IF DAY OF WEEK = MONDAY..FRIDAY THEN
• D.IF DAY OF WEEK - MONDAY FRIDAY THEN

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?

• A.Application Programming Interface (API)
• B.Database Integration Wizard (DIW)
• C.Data Exchange Server (DX Server)
• D.Task Flow Executor (TFE)

An administrator creating a flow application realizes that a skillset required for the application has not been created.
Which statement about adding the skillset is true?

• A.It can be added through the Application Manager Data folder In the Orchestration Designer tool.
• B.The only way to add a skillset is through the Configuration Component.
• C.It can be added through the Application Variable folder in the Orchestration Designer tool.
• D.It can be added through the Applications folder in the Orchestration Designer tool.