Online Access Free 3313 Exam Questions

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

• A.The call is removed from the Real-Time Display Report and the call is disconnected.
• B.The call is disconnected and you must refresh the Real-Time Display Report.
• C.The call is removed from the utility but will remain on the Real-Time Display Report
• D.The call is removed from the utility and from the Real Time Display Report.

In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?

• A.SIP Gateway Manager
• B.SIP Redirect Server
• C.SIP Proxy Server
• D.SIP Computer Telephony Integration (CTI)

In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

• A.SIP Gateway manager
• B.Avaya Aura Media server
• C.Session Manager
• D.Contact center Media services

You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?

• A.Alarm Viewer in the AAMS server utility
• B.Alarms page in the system status section of the AAMS Element Manager
• C.Windows Application Event Log on the AAMS
• D.Event logs located in D:\Avaya\Logs\MAS on the AAMS

When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?

• A.Pscan
• B.Wireshark
• C.Tcpdump
• D.Avaya Grep