Online Access Free 33810X Exam Questions

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

• A.Avaya one-X® Agent Desktop
• B.Avaya Agent Desktop a
• C.Avaya IX™ Workspaces
• D.Avaya IX™ Workplace

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

• A.The salaries of the executives In the meeting
• B.The Avaya solutions and services Avaya could offer
• C.The model numbers of the existing contact center equipment
• D.The design diagram for discussion with customer

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

• A.What are the customer support pain points?
• B.Which system support click-to-call from the web?
• C.What are the agent performance reporting requirements?
• D.What Is the IVR name?
• E.What is the percentage of customer support Issues that are resolved In one call?

Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

• A.Short Message Service
• B.Instant Messaging
• C.Voice Mail
• D.Web Communication

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

• A.Avaya one-X® Agent Desktop
• B.Avaya Agent Desktop
• C.Avaya Contact Center Orchestration Designer
• D.Avaya Control Manager