Online Access Free 3C00120A Exam Questions

Which applications reside in the Avaya Customer Experience Management Interaction layer? (Select four.)

• A.Avaya Interaction Center Agent Desktop
• B.Avaya Aura@ Workforce Optimization
• C.Avaya Customer Connections Mobile
• D.Avaya One Touch Video
• E.Avaya one-X@ Agent

HOTSPOT
With regard to Avaya Aura@ Orchestration Designer, match the reason that supports the value statement. (For each value on the left, select the reason from the drop-down list on the right.)

Correct Answer:

Explanation:

Which of the following are products, applications, and solutions that reside within the Experience
Layer of the CEM Framework? (Select four.)

• A.Avaya Outbound Contact Express
• B.Avaya Interaction Center
• C.Avaya Control Manager
• D.Avaya Aura@ Orchestration Designer
• E.Avaya Proactive Contact
• F.Avaya Proactive Outreach Manager

If you run the Avaya Aura@ Orchestration Designer applications on Avaya Voice Portal, Avaya Aura@ Experience Portal, Avaya Interactive Response, or other Avaya products that use the WebLM license server, then Orchestration Designer does not require a separate WebLM license server.

• A.True
• B.False

In addition to the Experience Layer, which two layers are part of the seven layers that make up the Avaya Customer Experience Management (CEM) Framework? (Select two.)

• A.Design Layer
• B.Implementation Layer
• C.Collaboration Layer
• D.Performance Layer