Online Access Free 3M00030A Exam Questions

Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)

• A.End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
• B.Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
• C.Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
• D.Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.

Which is an operations/business issue that the Avaya Contact Center Select (ACCS) Ignition Wizard addresses? (Select one.)

• A.Deliver a contact center application that is quick and simple to install with minimal user steps
• B.Enable the consistent handling of multiple contacts
• C.Manage and balance the workload of the agents in the contact center
• D.Deliver a single management and administration point for contact center users

Which is an IP Office-based Midmarket contact center solution? (Select one.)

• A.Avaya Aura@ Call Center Elite for Midsize Enterprise
• B.Avaya Aura@ Contact Center
• C.Avaya Outbound Contact Express
• D.Avaya Proactive Contact

Which document provides more information about Avaya IP Office Support Services (IPOSS)? (Select one.)

• A.IPOSS Calculations Explained
• B.IPOSS Sizing and Pricing Document
• C.IPOSS Additional Coverage Scenarios

Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

• A.Medium Linux servers (DL120G and R210)
• B.IP500v1 Chassis
• C.Large Linux server (DL360G and R620)
• D.IP500v2 Chassis