Online Access Free 6201-1 Exam Questions

In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

• A.Vector
• B.Agent
• C.Split
• D.Skill

Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

• A.A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
• B.A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
• C.A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
• D.Timetable can be used to schedule a LAN backup of the customer's data.
• E.Timetable can be used to schedule a LAN backup of the customer's system.

Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

• A.ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
• B.Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
• C.Tape backup is called CMSADM, while network backup is referred as Maintenance.
• D.MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center

Which packet is needed to have skill available instead of hunt groups?

• A.Premium
• B.Elite with EAS
• C.Standard with EAS
• D.Silver

During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

• A.route-to-digits
• B.queue-to
• C.collect-digits
• D.converse-on