Online Access Free 6201-1 Exam Questions

The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?

• A.Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
• B.Redesign the routing so all calls funnel through a signal vector
• C.Add vector variables to each vector to test for working hours.
• D.Create vector subroutine that can be used in all vectors that have the same working hours

Which three are settings for Vector Variables? (Choose three)

• A.Action
• B.Assignment
• C.Scope
• D.Stop Position
• E.Length

A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

• A.15600
• B.100000
• C.500000
• D.10400

A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

• A.Activate on oldest call waiting
• B.expected Wait Time (EWT)
• C.VDN counted calls
• D.Target service level

To activate, which three options require an Avaya authorization password? (Choose three)

• A.the number of ACDs that the CMS system can monitor
• B.features assigned to each user
• C.simultaneous CMS Supervisor logins
• D.the number of users that can be administered in the CMS
• E.the number of agents that the CMS can report on