Online Access Free 6209.1 Exam Questions

A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).

• A.Suggested responses
• B.Autosignature
• C.Address book
• D.Expires after setting
• E.Voting buttons

When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?

• A.Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses
• B.Use the CCT Console and import Windows accounts to verify that the account exists in the domain
• C.Remove and re-configure the agent using the Contact Center Manager Administration Utility
• D.Use the CCT WebAdmin to verify that the agent and the user account are associated

A technician is installing a Contact Center Multimedia for a Contact Center installation. Which statement about the minimum requirement for a network connection is true?

• A.One connection is needed
• B.Two connections are needed, with one connection on the ELAN subnet
• C.No connections are needed
• D.Three connections are needed, with one connection on the ELAN subnet, and one connection for the server subnet

Open Queue is part of what Communication Control Toolkit subcomponent?

• A.Advanced Scripting
• B.JAVA API
• C.Contact Management Framework
• D.Lite Communication Control Toolkit API

When treating emails through Contact Center Multimedia (CCMM), you have identified that there is an added email service that can handle inbound and outbound messages. What type of protocol handles outbound messaging?

• A.POP3
• B.IMH
• C.SMTP
• D.OMH