Online Access Free 6209.1 Exam Questions

The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).

• A.Maximum contact wait time
• B.Mailbox status
• C.CCMM Contacts by Type
• D.Server Availability
• E.CCMM Server performance

A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).

• A.Expires after setting
• B.Suggested responses
• C.Autosignature
• D.Voting buttons
• E.Address book

A technician needs to install a Contact Center Multimedia (CCMM) that is a standalone application on a customer supplied server. The Contact Center must be able to support between 600 and 1000 multimedia agents. Which CPU is recommended for this installation?

• A.2 x Intel Quad-Core Xeon 3.0 GHz
• B.1 x Intel Celeron 2.0 GHz
• C.2 x Intel Pentium IV 1.8 GHz
• D.2 x Intel Itanium (IA 64) 2.8 GHz

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose three).

• A.Windows Installer 3.1 Redistributable (v2)
• B.Microsoft Visual C++ 2008 Redistributable Package (x86)
• C.Windows Installer CleanUp Utility 2.5.0.1
• D.Microsoft .NET Framework 3.5
• E.Microsoft Visual Basic 6.0

You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?

• A.No CCT users have been created
• B.Open Queue has not been enabled on the CCMS
• C.The CCT server has not been added in CCMA
• D.The CCT server does not have valid licenses