Online Access Free 6209.1 Exam Questions

You are planning a co-resident Avaya Aura Contact Center with Contact Center Multimedia. You know that the co-resident installation will have greater hardware requirements than a standalone installation. What tool will you use to access the server hardware requirements for this installation?

• A.AACC Manager Capacity Enablement Tool
• B.AACC Manager Capacity Assessment Tool
• C.Avaya Aura Contact Center AACC Multimedia Administrative Tool
• D.AACC Multimedia Web Administration Tool

A new install of Contact Center Multimedia (CCMM) is configured properly and is operational. The technician wants to perform a backup of the CCMM database. Which tool is used to perform the backup?

• A.RefClient
• B.Data export utility
• C.High Availability
• D.Database Maintenance utility

Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?

• A.Import the Avaya Aura Contact Center firewall security policy
• B.Disable the anti-virus software that is installed
• C.Disable the firewall
• D.Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list

When adding the Contact Center Multimedia (CCMM) server to the configuration pages of Contact Center Manager Administration (CCMA), what username and password must be supplied to the server to register?

• A.Administrator, "server password"
• B.Sysadmin, __avaya
• C.mmReport, mmRep
• D.Webadmin, webadmin

An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?

• A.Arp
• B.Ipconfig
• C.Ping
• D.Tracert