Online Access Free 6209 Exam Questions

A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). Which two statements describe the conditions that are required? (Choose two).

• A.The CCT and CCMM servers must be in a different domain to the AAAD users
• B.The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains
• C.The AAAD domain must have a two-way trust relationship with CCMM domain
• D.The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains

The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a contact center with less than 200 agents or less than 12000 calls per hour. The Contact Center Support Multimedia Outbound and Universal Networking. The co-resident applications link through Contact Center Manager Server, License Manager, Contact Center Manager infrastructure, Communication Control Toolkit, Contact Center Multimedia, Server Utility and Avaya Media Server. For this installation, what is the drive letter and size of the hard disk partition required for the Avaya Aura Contact Center application?

• A.F:\ and 300 GB
• B.D:\ and 80 GB
• C.E:\ and 120 GB
• D.C:\ and 60 GB

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)

• A.Contact Summary Reports
• B.Configuration Reports
• C.Multimedia reports
• D.Call-by-Call Reports
• E.Outbound Reports
• F.Agent Performance Reports

Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?

• A.Through the Outbound Campaign Manager
• B.Through the email server
• C.Through the Multimedia Administrator
• D.Through the Contact Center Manager Administration Network Configurations screen

Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?

• A.Import the Avaya Aura Contact Center firewall security policy
• B.Disable the anti-virus software that is installed
• C.Disable the firewall
• D.Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list