Online Access Free 6210 Exam Questions

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.
Which three statements regarding the Cache database are true? (Choose three.)

• A.Avaya Aura Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.
• B.All data is now replicated and there is no need for a CCMA backup and restore.
• C.The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.
• D.It simplifies the overall solution as all components use a common database.

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

• A.OD applications can provide call routing, such as skill-based routing.
• B.OD allows you to view real-time statistics for each skillset.
• C.OD application steps can include call treatments, such as music or ringback.
• D.OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)

• A.Terminal server
• B.Corporate Email server
• C.FTP server
• D.Corporate Web server

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

• A.Access and Partition Management
• B.Contact Center Management
• C.Multimedia
• D.Configuration

You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

• A.CCMA
• B.CCT
• C.CCMM
• D.CCMS