Online Access Free 6211 Exam Questions

Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?

• A.CCT Trace Control
• B.CCT API
• C.CCT Reference Client
• D.CCT Console

During the design of the Outbound Campaign, the administrator chooses between two types of dialing.
Which two types of dialing options are available when designing the Outbound Campaign? (choose two.)

• A.Preview dialing
• B.Predictive dialing
• C.Progressive dialing
• D.Predetermined dialing

Which Avaya Aura Contact Center component is a core component that connects to aPBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

• A.Contact Center Multimedia (CCMM)
• B.Avaya Agent Desktop (AAD)
• C.Contact Center Manager Administration (CCMA)
• D.Contact Center Manager Server (CCMS)

Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?

• A.Skillset Template
• B.POM Template
• C.Blending Template
• D.Agent Template

Refer to the exhibit.

You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

• A.Launch the screen pop extemally on the use's browser
• B.Launch the screen pop Internally in the initial screen of the Agent Desktop
• C.Launch the screen pop Internally in the tab of the Agent Desktop
• D.Launch the screen pop externally in the agent's Conferencing software