Online Access Free 6211 Exam Questions

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?

• A.Getting workitem status
• B.Copy the calling number from the workitem
• C.Accessing the address book
• D.Transferring the call

Where are all agents used in the Avaya Aura Contact Center POM integration administered?

• A.Avaya IQ
• B.Contact Center Manager Administration
• C.Avaya Aura Experience Portal
• D.AvayaProactive Outreach Manager

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

• A.Web Comms
• B.Email
• C.Agent
• D.Skillset
• E.Server

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

• A.the assignment of an open queue for each email skillset
• B.the assignment of a route point for each email skillset
• C.the assignment of a vector for each email skillset
• D.the assignment of a script for each email skillset

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?

• A.PO_
• B.VI_
• C.SM_
• D.WC_