Online Access Free 7392X Exam Questions

What is an abbreviated dialing list that is defined for the entire organization?

• A.Entire
• B.Personal
• C.System
• D.Group

In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?

• A.Create a class of restriction (COR) for calling privileges.
• B.Create a class of restriction (COR) for the feature access code.
• C.Create a class of service (COS) for the dialing features.
• D.Create a class of service (COS) for a collection of feature access codes.

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?

• A.Business Advocate (BA)
• B.Skill Assignment
• C.Feature Access Codes (FACs)
• D.Dial Access Plans

Which option describes a feature access code?

• A.any group of 1 to 4 digits where an "(asterisk) can appear anywhere
• B.any group of digits and asterisks (*) or pound signs (#)
• C.any group of 1 to 4 digits which can include asterisk (') and pound (#) signs at the beginning
• D.any group of 1 to 6 digits

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

• A.Look-Ahead Interflow
• B.Adjunct Routing
• C.Network Call Redirection
• D.Network Call Transfer