Online Access Free 7392X Exam Questions

Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)

• A.Telecommuter
• B.COR - Restriction Override set to all
• C.Service Observing Listen Only Access Code
• D.Service Observing (Remote/By FAC)

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

• A.SEL
• B.ADD
• C.MOD10
• D.CATR

A call center has agents skilled In sales of product X.
You want them to be able to wrap up calls after they complete a sales call.
To allow this agent to wrap up a call, which parameter should be adjusted?

• A.Timed ACW field on the VDN or Hunt Group form
• B.Assigned Skill on the Hunt Group form
• C.Direct Agent Call First on the Agent Handling form
• D.Call Handling Preference on the Hunt Group form

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

• A.The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
• B.The ability to change the skills assigned to an agent
• C.The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.
• D.The ability for supervisors to monitor an agent's ACD calls
• E.The customized handling of incoming calls via programmed commands

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS Enabled, which software mechanism is used for queuing?

• A.VDNs
• B.Agent IDs
• C.Skills
• D.Agent Stations