Online Access Free 7491X Exam Questions

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

• A.ADD
• B.MOD10
• C.SEL
• D.CATR

Which three statements are true about virtual routing? (Choose three.)

• A.Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow
• B.CTI is a required component for multi-site configuration
• C.Virtual routing can be implemented in single-site or multi-site configuration
• D.Virtual routing involves only contacts that are non-voice related such as email and chat
• E.Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user

A customer reports that they received the message 'Tserver Link Up'.
What should you advise them to do?

• A.Connect the Tserver to establish the link between the Tserver and the Communication Manager
• B.Check the License Director configuration and ensure that the service is running
• C.Nothing. This is just a message indicating the specified link is established
• D.Check that the Tserver details are correct and AES Server is running

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?

• A.list trace stations
• B.list trace trac
• C.list trace trunk
• D.list trace vector

Which Elite Multichannel component is responsible for setting up a phantom call on Communication Manager prior to sending a multimedia interaction to an Elite Call Center agent?

• A.License Manager
• B.Call Center Elite Multichannel Server
• C.Application Management Director
• D.Interaction Data Server
• E.Call Center Elite Central Server