Online Access Free 7491X Exam Questions

Refer to the exhibit.


A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?

• A.VDN Override on VDN 7201 is set to yes
• B.The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
• C.VDN Override on VDN 7202 is set to no
• D.No agents are staffed in skill 1

A customer reports that they received the message 'Tserver Link Up'.
What should you advise them to do?

• A.Nothing. This is just a message indicating the specified link is established
• B.Connect the Tserver to establish the link between the Tserver and the Communication Manager
• C.Check that the Tserver details are correct and AES Server is running
• D.Check the License Director configuration and ensure that the service is running

In TTrace Console, a customer wants to change the Call Center Elite Multichannel server they are monitoring.
In which menu in the TTrace Console does the customer need to change this setting?

• A.Extra
• B.Window
• C.Help
• D.View
• E.File

A company using Avaya Aura Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly.
As a part of a good Global Support Services (GSS) methodology, what should the company do next?

• A.Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly
• B.Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing
• C.Determine the frequency and severity of the issue where the vector does not route calls properly
• D.Reduce or eliminate the business impact of the vector by testing the vectors

A customer reports that they have an active alarm. The alarm is from the Media Director and reads "Device Monitor Failure".
What should you advise the customer to do?

• A.Restart and Stop the Media Director to resolve the error
• B.Check the Media Director configuration and Avaya Aura Communication Manager
• C.Check the device exists in Communication Manager and that it is added in the AES Security database
• D.Check the License Director configuration and ensure the service is running