Online Access Free 7492X Exam Questions

A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

• A.Agent 3
• B.Agent 2
• C.Agent 4
• D.Agent 1

A customer wants to archive their log files using the Ttrace Log2Zip application.
Which setting can they choose to archive their files?

• A.The period of time, the name, and the files to be archived
• B.The type of log file and the name
• C.The number of lines in the log and the commands
• D.The size of the log file and which files to archive

A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no.
Which VDN would be used for BSR Available Agent Strategy?

• A.VDN 6024
• B.VDN 6023
• C.VDN 6026
• D.VDN 6025

A customer reports that they have an active alarm. The alarm is from the Media Director and reads "Device Monitor Failure".
What should you advise the customer to do?

• A.Restart and Stop the Media Director to resolve the error
• B.Check the License Director configuration and ensure the service is running
• C.Check the device exists in Communication Manager and that it is added in the AES Security database
• D.Check the Media Director configuration and Avaya Aura Communication Manager

A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?

• A.Use the list history command in the Communication Manager
• B.Use the Exceptions > Reports > Vector Exceptions in the Call Management System
• C.Use the System Maintenance > Reports >Error Log report in the Call Management System
• D.Use the display events command in the Communication Manager