Online Access Free 7492X Exam Questions

A call center supervisor is trying to initiate an emergency condition by using FAC. Afterrequired FAC, a busy signal is returned.
Which three reasons are causing this problem? (Choose three.)

• A.The VDN variable Vl-9 Is not set.
• B.The COS-group of the telephone set Console Permission disabled.
• C.The variable associated with emergency is not defined.
• D.The COS group of the telephone set has Priority Calling disabled.
• E.The FAC Vector Variable(VVl-9) Is not defined.

A company using Avaya AuraCall Center Elite is experiencing problems configuring vectors. The vectorisnot routing callsto a particular queue.Vectors arerouting calls to otherconfigurationqueues correctly.
As a part of a good Global Support Services (CSS) methodology, what should the company do next?

• A.Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.
• B.Identify components where the queue isconfigured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
• C.Determine the frequency and severity of the Issue where the vector does not route calls properly
• D.Reduce or eliminate thebusiness Impact of the vector by testing the vectors.

A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.
Which requirement do they need to configure to install the server software?

• A.Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1
• B.Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS
• C.Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS
• D.IIS only

How can an installer identify if a customer has the Call Center Elite package?

• A.Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.
• B.Check the System-Parameters Customer-Options Form and look for the "EAS" field.
• C.Check the Feature-Related System Parameters and look for the "Call Center Elite" field.
• D.Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.

A customer wants to archive their log files using the Ttrace Log2Zip application.
Which setting can they choose to archive their files?

• A.The period of time, the name, and the files to be archived
• B.The size of the log file and which files to archive
• C.The number of lines in the log and the commands
• D.The type of log file and the name