Online Access Free 74970X Exam Questions

If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

• A.Avaya Oceana Workspaces relies on CM for authentication and authorization.
• B.Avaya Oceana Workspaces does not require UAC authorization while logging in.
• C.Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
• D.Avaya Oceana Workspaces requires LDAP Authentication while logging in.

For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

• A.WorkRequestID=ContextStoreID-UCID=ContactID
• B.WorkRequestID=CustomerID=UClD=ContactID
• C.WorkReque$tID=ContextStoreID and ContactlD=UClD
• D.WorkRequestID=RouteRequestID=ContactID

In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

• A.Provider Logs
• B.Service Logs
• C.System Logs
• D.PU Logs
• E.Agent Browser logs

After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

• A.ORC Rest Service
• B.Unified Collaboration Model
• C.Messaging Service
• D.Work Assignment
• E.Context Store

While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

• A.WAlMRestService
• B.CustomerControllerService
• C.ORCRestService
• D.AgentControllerService